Privacy Policy

This Privacy Policy explains how Esprox ("Esprox", "we", "us") collects, uses, and protects your personal information when you use our proxy and eSIM reseller platform.

1. Information we collect

We collect information you provide directly and data generated when you use our services:

• Account data: name, email address, password (hashed), and profile preferences.
• Transaction data: wallet funding, purchases, order history, and payment references from our payment partners (e.g. Korapay, crypto processors).
• Support data: messages and attachments you send through support tickets.
• Technical data: IP address, browser type, device information, login timestamps, and cookies used for session and theme preferences.

2. How we use your information

We use your data to:

• Create and manage your account and wallet.
• Process proxy and eSIM orders and deliver credentials or activation details.
• Send transactional notifications (order confirmations, wallet updates, security alerts).
• Provide customer support and resolve disputes.
• Detect fraud, abuse, and violations of our Acceptable Use Policy.
• Improve platform security, performance, and user experience.
• Comply with legal obligations.

3. Third-party services

We integrate with upstream providers to fulfil proxy and eSIM orders. Payment processing is handled by licensed third-party gateways. These partners receive only the data necessary to complete their function. We do not sell your personal information to advertisers.

4. Data retention

We retain account and transaction records for as long as your account is active and as required for accounting, tax, and legal compliance. You may request account deletion subject to outstanding balances and legal retention requirements.

5. Security

We implement industry-standard measures including encrypted connections (HTTPS), hashed passwords, access controls, and audit logging for administrative actions. No method of transmission over the internet is 100% secure; please use a strong, unique password and enable available security features.

6. Your rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data, and to object to certain processing. Contact us at the support email listed on our website to submit a request.

7. Cookies

We use essential cookies for authentication and optional cookies for theme preferences. See our Cookie Policy for details.

8. Changes

We may update this policy from time to time. Material changes will be posted on this page with an updated date. Continued use of the platform after changes constitutes acceptance.

9. Contact

Questions about this Privacy Policy? Email support@esprox.com.